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Standard

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Business

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Enterprise

First time response SLA Severity level definitions

  • Urgent – up to 4 hours
  • High – up to 8 hours
  • Normal and low – not tracked (normally up to 2 business days)
  • Urgent – up to 1 hour
  • High – up to 4 hours
  • Normal – up to 6 hours
  • Low – up to 12 hours
  • Urgent – up to 30 minutes
  • High – up to 2 hours
  • Normal – up to 4 hours
  • Low – up to 12 hours

Unlimited incidents

Root-cause analysis for business-critical outage

Dedicated Technical Account Manager

Maximize your ROI with Virtuozzo Technical Account Manager

(available on Enterprise support plan)

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Provides seamless integration of Virtuozzo technology with your business processes.

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Delivers best practices tailored to the specifications of your infrastructure.

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Monitors trouble tickets and identifies root causes and trends.

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Recommends actionable changes to ensure maximum performance.

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Acts as an advocate for your product fixes and feature requests.

For more information about the Virtuozzo TAM program or to sign up now, fill out our online request form and one of our experts will respond shortly.

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