Virtuozzo Subprocessors List
Virtuozzo Subprocessors List identifies the subprocessors authorized to subprocess Virtuozzo customers’ data, subject to Virtuozzo Data Processing Agreement or another data processing agreement (Content Data).
Subprocessors relevant to an individual customer will depend on the products or services the customer has purchased or subscribed to.
Virtuozzo group subprocessors
Virtuozzo Group subprocessors listed below act as a family group of entities to engage personnel in order to perform research and development, engineering activities, develop solutions, provide services, manage products and provide customer support.
The categories of data processed for operating our products and services are described in Virtuozzo Privacy Notice.
Virtuozzo International GmbH
Virtuozzo International GmbH
Vordergasse 59, Schaffhausen 8200, Switzerland
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Switzerland and potentially to the other countries of Virtuozzo Group subprocessors
Virtuozzo Inc.
Virtuozzo Inc.
13555 SE 36th Street, Suite 100, Bellevue, Washington 98006, United States of America
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): United States of America and potentially to the other countries of Virtuozzo Group subprocessors
Virtuozzo K.K.
Virtuozzo K.K.
G1 Building #1412, 7th Floor, 3-3, Ginza 1-chome, Chuo-ku, Tokyo, Japan
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Japan and potentially to the other countries of Virtuozzo Group subprocessors
Virtuozzo (Cyprus) Limited
Virtuozzo (Cyprus) Limited
77 Strovolos Center, 2 Floor, Office/Flat 204, Strovolos, Nicosia PC 2018, Cyprus
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Cyprus and potentially to the other countries of Virtuozzo Group subprocessors
PHL Ltd.
PHL Ltd.
c/o Alexander, Barristers & Attorneys, Belvedere Building, Ground Floor, 69, Pitts Bay Road, Pembroke HM 08, Bermuda
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Bermuda and potentially to the other countries of Virtuozzo Group subprocessors
VZ Hybrid Compute (UK) Limited
VZ Hybrid Compute (UK) Limited
c/o Fieldfisher, Riverbank House, 2 Swan Lane, London EC4R 3TT, United Kingdom
Contact: privacy@virtuozzo.com
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Location of Processing (including onward transfers): United Kingdom and potentially to the other countries of Virtuozzo Group subprocessors
VIRTUOZZO Research and Development d.o.o. Beograd
VIRTUOZZO Research and Development d.o.o. Beograd
Knez Mihaila 30, Floor 5, Belgrade, Serbia
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Serbia and potentially to the other countries of Virtuozzo Group subprocessors
Virtuozzo BG EOOD
Virtuozzo BG EOOD
19, Vitosha Blvd., 4th Floor, Ap. 12, Sofia 1000, Bulgaria
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Bulgaria and potentially to the other countries of Virtuozzo Group subprocessors
Virtuozzo Pte. Ltd.
Virtuozzo Pte. Ltd.
4 Shenton Way #04-03, SGX Centre II, Singapore 068807
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Singapore and potentially to the other countries of Virtuozzo Group subprocessors
Virtuozzo Turkey Yazılım Araştırma Anonim Şirketi
Virtuozzo Turkey Yazılım Araştırma Anonim Şirketi
Meltem Mah. Dumlupınar Bul. Basın Sitesi Sitesi B Blok No: 189B İç Kapı No: 18 Muratpaşa/Antalya, Turkey
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Turkey and potentially to the other countries of Virtuozzo Group subprocessors
OnApp Limited
OnApp Limited
c/o Sovereign Fiduciary Services Limited, Sovereign Place, 117 Main Street, Gibraltar, GX111AA, Gibraltar
Contact: privacy@virtuozzo.com
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Location of Processing (including onward transfers): Gibraltar and potentially to the other countries of Virtuozzo Group subprocessors
OnApp Services Limited
OnApp Services Limited
Brentano Suite, Hamstead Garden Suburb, First Floor, Lyttelton House, 2 Lyttelton, London, N2 0EF, United Kingdom
Contact: privacy@virtuozzo.com
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Location of Processing (including onward transfers): United Kingdom, Turkey, Ukraine and potentially to the other countries of Virtuozzo Group subprocessors
OnApp SDN, BHD.
OnApp SDN. BHD.
1, Jalan Emas 6, Taman Megah Emas, 47301 Petaling Jaya, Selangor, Malaysia
Contact: privacy@virtuozzo.com
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Location of Processing (including onward transfers):
Malaysia and potentially to the other countries of Virtuozzo Group subprocessors
Third party subprocessors
Virtuozzo and its affiliates use third party subprocessors. These third party subprocessors provide services and support to Virtuozzo and to Virtuozzo customers on behalf of Virtuozzo.
SalesForce.com, Inc.
Salesforce.com, Inc.
Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States of America
Contact: privacy@salesforce.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): United States of America
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An up-to-date list of the subprocessors engaged by the service provider is available under the Infrastructure and Sub-processor Documentation which can be found on SFDC’s Trust and Compliance webpage at https://www.salesforce.com/company/legal/trust-and-compliance-documentation/
Cloud Customer Relationship Management system (SalesForce). Marketing Automation by Salesforce (Pardot)
DocuSign Inc.
DocuSign Inc.
221 Main Street, Suite 1000 San Francisco, CA 94105, United States of America
Contact: privacy@docusign.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): United States of America
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An up-to-date list of the subprocessors engaged by the service provider is available at https://www.docusign.com/trust/privacy/subprocessors-list
Contract signature processor. Services for facilitating electronic exchanges of contracts and signed documents
Authorize.net
Authorize.net
900 Metro Center Boulevard, Foster City, CA 94404, United States of America
Contact: privacy@visa.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): United States of America
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An up-to-date list of the subprocessors engaged by the service provider is available at the Authorize.net Merchant Interface and could be provided upon request
Provides credit card payment processing (USD only)
Talkdesk, Inc.
Talkdesk, Inc.
388 Market St., Suite 1300, San Francisco, CA 94111, United States of America
Contact: privacy@talkdesk.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): United States of America and Ireland
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An up-to-date list of the subprocessors engaged by the service provider could be provided upon request
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Digital communications
Zoom Video Communications, Inc.
Zoom Video Communications, Inc.
55 Almaden Blvd. Suite 600, San Jose, CA 95113, United States of America
Contact: privacy@zoom.us
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): United States of America
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An up-to-date list of the subprocessors engaged by the service provider is available at https://explore.zoom.us/docs/en- us/subprocessors.html and https://explore.zoom.us/en/subprocessors/
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Recording selected support sessions with customers
Microsoft Corporation
Microsoft Ireland Operations Limited
Microsoft Corporation
One Microsoft Way, Redmond, Washington 98052, United States of America
Contact: +1 (425) 882 8080
Microsoft Ireland Operations Limited
One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland
Contact: +353 1 706 3117
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): Service Geography: European Union
An up-to-date list of the subprocessors engaged by the service provider is available at https://servicetrust.microsoft.com/DocumentPage/298b6d98-b8e8-4a8e-b3c2-3b3fc45e295c
Mail service, Call and Video Conferencing Service, Recording selected support sessions with customers
Atlassian Pty Ltd
Atlassian Pty Ltd
Level 6, 341 George Street
Sydney NSW 2000
Australia
Tel: +61 2 9262 1443
Email: eudatarep@atlassian.com
https://www.atlassian.com/legal/impressum
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): Australia and the additional locations applicable for the cloud product Jira set out here: https://www.atlassian.com/legal/sub-processors
Virtuozzo’s Jira instances are hosted within the European Union
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Jira is a project and issue tracking system
MaxMind
MaxMind
51 Pleasant Street # 1020, Malden, MA 02148, United States of America
Contact: legal@maxmind.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): United States of America
An up-to-date list of the subprocessors engaged by the service provider could be provided upon request
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Fraudulent registration prevention by IP geolocation
Google Workspace
Google Workspace
Corporation Service Company 251 Little Falls Drive Wilmington, DE, United States of America, 19808
Contact: https://support.google.com/policies/answer/9581826?hl=en&visit_id=637877860819265906-687781615&rd=1
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): European Union
An up-to-date list of the subprocessors engaged by the service provider could be provided upon request
Stores the customers’ contracts and data
Zendesk, Inc.
Zendesk, Inc.
989 Market St. San Francisco, CA 94103, United States of America
Contact: privacy@zendesk.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): Any Virtuozzo’s customers data processed by the service provider is hosted in Ireland
An up-to-date list of the subprocessors engaged by the service provider is available at https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processors
Ticket processing system
Equus Global Expansion, LLC
Equus Global Expansion, LLC
1809 Blake St., Suite 200, Denver, CO 80202, United States of America
Contact: Michael.haskins@equusoft.com
Certain Content Data may be processed by individuals (who are employed by Equus Global Expansion, LLC and its affiliates) in the course of performing of their duties for Virtuozzo Group provided, however, that Equus Global Expansion, LLC and its affiliates and subcontractors do not have access to such Content Data.
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Location of Processing (including onward transfers): The individuals (who are employed by Equus Global Expansion, LLC and its affiliates) may process Content
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Data in their respective jurisdictions which currently include: Cyprus
Provides certain human resource-related and employer-of-record services
Deel, Inc.
Deel, Inc.
1809 Blake St., Suite 200, Denver, CO 80202, United States of America
Contact: team@letsdeel.com or dpo@letsdeel.com (for EU residents)
Certain Content Data may be processed by individuals (who are employed by Deel, Inc. and its affiliates) in the course of performing of their duties for Virtuozzo Group provided, however, that Deel, Inc. and its affiliates and subcontractors do not have access to such Content Data.
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Location of Processing (including onward transfers): The individuals (who are employed by Deel, Inc. and its affiliates) may process Content Data in their respective jurisdictions which currently include: Mexico, Spain, Ireland, Czech Republic, Canada, Poland, China, Philippines, Netherlands, Germany, United Arab Emirates
Provides certain human resource-related and international payroll services
Remote Europe Holding B.V.
Remote Europe Holding B.V.
Apollolaan 151, Unit 439, 1077AR Amsterdam, the
Netherlands
Contact: dpo@remote.com
Certain Content Data may be processed by individuals (who are employed by Remote Europe Holding B.V.’s affiliates) in the course of performing of their duties for Virtuozzo Group provided, however, that Remote Europe Holding B.V. and its affiliates and subcontractors do not have access to such Content Data.
Location of Processing (including onward transfers): The individuals (who are employed by Remote Europe Holding B.V.’s affiliates) may process Content Data in their respective jurisdictions which currently include: Italy
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Global human-resource-related services such as employment-of-record (EOR) services
Poornam, Inc.
Poornam, Inc.
202 E. Earll Drive, Suite 410, Phoenix, AZ 85012, United States of America
Contact: customercare@bobcares.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America, India
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An up-to-date list of the subprocessors engaged by the service provider could be provided upon request
Support and maintenance service provider
TLINE Technology, LLC
TLINE Technology, LLC
15235 Fairfax Lane, Alpharetta, GA 30004, United States of America
Contact: ventas@tline.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): United States of America, Mexico, Argentina, Chile
An up-to-date list of the subprocessors engaged by the service provider could be provided upon request
Outsourcing and customer support services
Mercatus Ltd.
Mercatus Ltd.
2 ul. “Plachkovitsa”, fl. 4, City of Sofia, Bulgaria
Contact: info@mercatus.bg
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): Bulgaria
An up-to-date list of the subprocessors engaged by the service provider could be provided upon request
Outsourcing and customer support services
Slack Technologies, LLC
Slack Technologies, LLC
500 Howard Street, San Francisco, CA 94103, United States of America
Contact: privacy@slack.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
An up-to-date list of the subprocessors engaged by the service provider is available at https://slack.com/slack-subprocessors
Messaging tool service
CrowdStrike, Inc.
CrowdStrike, Inc.
150 Mathilda Place, Sunnyvale, CA 94086, USA
Contact: privacy@crowdstrike.com
Limited Content Data may be processed incidentally, if a customer sends an attachment to a support ticket or an email and such attachment is quarantined and inspected in CrowdStrike’s sandbox environment.
Location of Processing (including onward transfers): United States of America; Hosting and data storage: CrowdStrike-controlled servers in the European Union (Germany); CrowdStrike Group subprocessors act as a family group of entities to engage personnel in order to deliver, secure, support and improve CrowdStrike offerings. The up-to-date locations of CrowdStrike Group subprocessors could be shared upon request.
Antivirus/EDR information security services to protect Virtuozzo systems from cybersecurity threats
Virtuozzo may use the following subprocessors to host Virtuozzo services processing customer data:
Acronis International GmbH1
Acronis International GmbH
Rheinweg 9, 8200 Schaffhausen, Switzerland
Contact: data-protection-office@acronis.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): Switzerland
Provides Data Centre service to host infrastructure for Virtuozzo Hybrid Cloud
Hardy Fisher Services Limited
Hardy Fisher Services Limited
Unit 13 Pavilion Business Park, Royds Hall Road, Leeds, England, LS12 6AJ, the United Kingdom
Contact: Support@hardyfisherservices.com
David.cusworth@hardyfisherservices.com
Certain Content Data may be subprocessed when providing hosting and support services.
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Location of Processing (including onward transfers): the United Kingdom
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Provides Data Centre service to host infrastructure for Virtuozzo Hybrid Cloud, as well as support service
Servers.com CY Ltd
Servers.com CY Ltd
53-55 Agios Athanasios, Michael Angelo House, 4102 Limassol, Cyprus
Contact: privacy@servers.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): the Netherlands and Dallas, Texas, United States of America
Provides Data Centre service to host infrastructure for Virtuozzo Hybrid Cloud
Exoscale.com
Exoscale.com
Boulevard de Grancy 19A, 1006, Lausanne, Switzerland
Contact: privacy@exoscale.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): Switzerland
Hosting provider for Support.virtuozzo.com and Virtuozzo license management system
OnApp Limited and OnApp Services Limited in addition to Virtuozzo subprocessors may use the following subprocessors for processing customer data:
Zuora, Inc.
Zuora, Inc.
101 Redwood Shores Pkwy, Redwood City, CA 94065, United States of America
Contact: privacy@zuora.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
An up-to-date list of the subprocessors engaged by the service provider could be provided upon request
Billing tool to manage customer subscriptions
Adyen
Adyen
Simon Carmiggeltstraat 6-50 1011 DJ Amsterdam, the Netherlands
Contact: dpo@adyen.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): European Union
An up-to-date list of the subprocessors engaged by the service provider could be provided upon request
Credit card processor
Twilio Ireland Limited
Twilio Ireland Limited
3 Dublin Landings, North Wall Quay, Dublin 1, Republic of Ireland
Contact: privacy@twilio.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): Ireland, United States of America (Twilio Sub-Processors list is available here: https://www.twilio.com/en-us/legal/sub-processors and indicates the subprocessors relevant for a particular service, i.e. SendGrid)
Marketing email notification
Besides, OnApp Limited and OnApp Services Limited may use the following subprocessors to host OnApp services processing customer data:
Virtual Internet (UK) Ltd
Virtual Internet (UK) Ltd
5th Floor, Voyager House, Chicago Avenue, Manchester Airport M90 3DQ, United Kingdom
Contact: support@vi.net
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): United Kingdom
Hosting provider for Support Gateway
M247
M247
Turing House, Archway 5, Manchester M15 5RL
Contact: compliance@m247.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): United Kingdom
Hosting provider for License Management System and CDN.NET Services
Amazon Web Services, Inc.
Amazon Web Services, Inc.
410 Terry Avenue North, Seattle, WA 98109, United States of America
Contact: aws-EU-privacy@amazon.com
Certain Content Data may be subprocessed when providing support services.
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Location of Processing (including onward transfers): United States of America
Hosting provider for Support Gateway
IBM
IBM
1 New Orchard Road, Armonk, New York 10504-1722, United States of America
Contact: +1-800-426-4968
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): Singapore
Hosting provider for Support Gateway
1Certain named representatives of Acronis International GmbH (‘AIG’) may be temporarily engaged in handling support escalation cases for the Virtuozzo Hybrid Infrastructure product. The named representatives may process Content Data only under the direct authority of Virtuozzo. From a factual processing perspective (other than those representatives and as set out above in relation to AIG providing Data Centre service to host infrastructure for the Virtuozzo Hybrid Cloud product) AIG does not have access to any customer data. Locations of Processing where the named representatives are based: Bulgaria, Turkey, Germany, Singapore, Italy, Serbia, the Netherlands, France, Romania, Armenia
