Cookie Policy
Updated December 2023
WHAT ARE COOKIES?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Like most websites, we use cookies and web log files for a variety of purposes, including tracking site usage and trends, improving service quality, and customizing our users’ experience when visiting www.virtuozzo.com (the “Website”). Cookies enable the Website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the Website or browse from one page to another.
USE OF COOKIES
We use your information to serve you and meet your needs to the best of our abilities. For example, when you use our Website, the cookie helps recognize you and your preferences. We use your product purchase and registration information to keep you informed about updates, patches and other advisories. We use the data you provide to process your purchases, manage subscriptions, send messages and provide product support.
We also use your information for research into improving our products and services, for planning new features and updates, and to customize and improve our websites. For the safety of our customers and employees, we may use information we collect to detect and prevent potential or actual claims and prohibited behaviors, such as fraud or attempts to breach our information security. For further details, please refer to our Privacy Policy.
In general, our Website uses the following types of cookies:
- Strictly Necessary Cookies – These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
| Cookie Name | Host | Type | Duration (Days) | Description |
| __cfruid | iaas-support.virtuozzo.com | 1st Party | 0 | Cookie associated with sites using CloudFlare, used to identify trusted web traffic. |
| OptanonConsent | virtuozzo.com | 1st Party | 364 days | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. |
| __cfruid | iaas-onapp-support.virtuozzo.com | 1st Party | 0 | Cookie associated with sites using CloudFlare, used to identify trusted web traffic. |
| OptanonAlertBoxClosed | virtuozzo.com | 1st Party | 364 | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and, in some cases, only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one-year lifespan and contains no personal information. |
| __cfruid | paas-support.virtuozzo.com | 1st Party | 0 | Cookie associated with sites using CloudFlare, used to identify trusted web traffic. |
- Performance Cookies – These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
| Cookie Name | Host | Type | Duration (Days) | Description |
| QuantumMetricUserID | virtuozzo.com | 1st Party | 364 | This cookie is from Quantum Metric and allows us to understand and improve how you use our site. |
| je-default-hoster | www.virtuozzo.com | 1st Party | 6 | This cookie identifies which country a user comes from to our site. |
| _hp2_hld | virtuozzo.com | 1st Party | 0 | This cookie is used to determine which domain a cookie can be set on, since public suffix domains block setting cookies at the top level. |
| _gat | virtuozzo.com | 1st Party | 0 | This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes._ga |
| _gid | virtuozzo.com | 1st Party | 0 | This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid |
| QuantumMetricSessionID | virtuozzo.com | 1st Party | 0 | This cookie is from Quantum Metric and allows us to understand and improve how you use our site. |
| _ga | virtuozzo.com | 1st Party | 729 | This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga |
| je-default-hoster | static.virtuozzo.com | 1st Party | 6 | This cookie identifies which country a user comes from to our site. |
| qm-rc | virtuozzo.com | 1st Party | 0 | These cookies enable the website to provide enhanced functionality and customization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. |
| _hjSession_2642160 | virtuozzo.com | 1st Party | 0 | A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. |
| _hjFirstSeen | virtuozzo.com | 1st Party | 0 | Identifies a new user’s first session on a website, indicating whether or not Hotjar’s seeing this user for the first time. |
| _hjIncludedInSessionSample | www.virtuozzo.com | 1st Party | 0 | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s daily session limit. |
| _hjIncludedInPageviewSample | go.virtuozzo.com | 1st Party | 0 | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s pageview limit. |
| _hjSessionUser_2642160 | virtuozzo.com | 1st Party | 364 | Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
| _hjTLDTest | virtuozzo.com | 1st Party | 0 | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. |
| _hjIncludedInSessionSample | go.virtuozzo.com | 1st Party | 0 | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s daily session limit. |
| _hjAbsoluteSessionInProgress | virtuozzo.com | 1 st Party | 0 | This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie. |
| _hjIncludedInPageviewSample | www.virtuozzo.com | 1st Party | 0 | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s pageview limit. |
| _GRECAPTCHA |
www.recaptcha.net |
3rd Party | 179 | This cookie is set by Google reCAPTCHA, which protects our site against spam enquiries on contact forms. |
| s |
allbound-app.quantummetric.com |
3rd Party | 0 | These cookies may be set through our site by our advertising partners. They may be used by those companies to track your usage of our website and, depending on their policies, may combine that information with other information to show you relevant advertisements on our site and other sites. If you do not allow these cookies, you will not see personalized advertising on Zoom’s website or products. |
| wm_load_test_3d7b7eb7 e530452e8cdce0b52109279d_0 |
cdn.walkme.com | 3rd Party | 0 | These cookies enable the website to provide enhanced functionality and customization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. |
- Targeting Cookies – These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
| Cookie Name | Host | Type | Duration (Days) | Description | ||
| _hp2_ses_props.########## | virtuozzo.com | 1st Party | 0 | This cookie is used by Heap Analytics to track user behavior on the website. Cookies in this domain have lifespan of 2 years. | ||
| pardot | go.virtuozzo.com | 1st Party | 0 | Cookie name associated with services from marketing automation and lead generation platform Pardot. | ||
| visitor_id##### | www.virtuozzo.com | 1st Party | 3649 | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. The cookies in this domain have a lifespan of 10 years. | ||
| je-first-external-referer | www.virtuozzo.com | 1st Party | 3639 | This cookie identifies where a user comes from to our site. | ||
| je-external-referer | www.virtuozzo.com | 1st Party | 0 | This cookie identifies where a user comes from to our site. | ||
| pardot | go.virtuozzo.com | 1st Party | 0 | Cookie name associated with services from marketing automation and lead generation platform Pardot. | ||
| visitor_id148051-hash | www.virtuozzo.com | 1st Party | 3649 | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. The cookies in this domain have a lifespan of 10 years. | ||
| pvc_visits[0] | www.virtuozzo.com | 1st Party | 0 | It counts the number of visits to a post. | ||
| visitor_id148051-hash | go.virtuozzo.com | 1st Party | 3649 | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. The cookies in this domain have a lifespan of 10 years. | ||
| _hp2_id.########## | virtuozzo.com | 1st Party | 394 | This cookie is used by Heap Analytics to track user behavior on the website. Cookies in this domain have lifespan of 2 years. | ||
| visitor_id##### | go.virtuozzo.com | 1st Party | 3649 | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. The cookies in this domain have a lifespan of 10 years. | ||
| visitor_id148051-hash | pardot.com | 3rd Party | 3649 | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. The cookies in this domain have a lifespan of 10 years. | ||
| visitor_id##### | pardot.com | 3rd Party | 3649 | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. The cookies in this domain have a lifespan of 10 years. | ||
| CONSENT | google.com | 3rd Party | 729 | This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer’s adverts appear. | ||
| CONSENT | youtube.com | 3rd Party | 729 | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | ||
| YSC | youtube.com | 3rd Party | 0 | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | ||
| pardot | pardot.marcloudconsulting.com | 3rd Party | 0 | This domain is owned by Pardot, a marketing automation platform which provides lead generation services to businesses. | ||
| pardot | pi.pardot.com | 3rd Party | 0 | This domain is owned by Pardot, a marketing automation platform which provides lead generation services to businesses. | ||
| VISITOR_INFO1_LIVE | youtube.com | 3rd Party | 179 | This cookie is used as a unique identifier to track viewing of videos | ||
| _hjIncludedInSessionSample | script.hotjar.com | 3rd Party | 0 | Used when Hotjar has rejected the session from connecting to our WebSocket due to server overload. Applied in extremely rare situations to prevent severe performance issues. | ||
| _hjIncludedInPageviewSample | script.hotjar.com | 3rd Party | 0 | Used when Hotjar has rejected the session from connecting to our WebSocket due to server overload. Applied in extremely rare situations to prevent severe performance issues. | ||
- Functionality cookies – These cookies enable the website to provide enhanced functionality and personalization. Virtuozzo sets some functionality cookies, while third party providers whose services Virtuozzo added to the website set the rest of these cookies. If you do not allow functionality cookies, then services relying on functionality cookies may not function properly.
| Cookie Name | Host | Type | Duration (Days) | Description |
| _zendesk_session | iaas-support.virtuozzo.com | 1st Party | 0 | This cookie holds session information for root access applications. |
| ln_or | www.virtuozzo.com | 1st Party | 0 | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. |
| _zendesk_authenticated | paas-support.virtuozzo.com | 1st Party | 364 | This cookie is used to store a binary variable determining whether a user has been authenticated. |
| _zendesk_shared_session | iaas-support.virtuozzo.com | 1st Party | 0 | This cookie holds session information for sharing across Zendesk applications. |
| _zendesk_authenticated | iaas-onapp-support.virtuozzo.com | 1st Party | 364 | This cookie is used to store a binary variable determining whether a user has been authenticated. |
| _zendesk_shared_session | paas-support.virtuozzo.com | 1st Party | 0 | This cookie holds session information for sharing across Zendesk applications. |
| lpv148051 | go.virtuozzo.com | 1st Party | 0 | If you have multiple domains that use the same tracking cookie, you can separate domains with a comma. |
| ln_or | go.virtuozzo.com | 1st Party | 0 | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. |
| _zendesk_session | iaas-onapp-support.virtuozzo.com | 1st Party | 0 | This cookie holds session information for root access applications. |
| _zendesk_authenticated | iaas-support.virtuozzo.com | 1st Party | 364 | This cookie is used to store a binary variable determining whether a user has been authenticated. |
| _zendesk_session | paas-support.virtuozzo.com | 1st Party | 0 | This cookie holds session information for root access applications. |
| _zendesk_shared_session | iaas-onapp-support.virtuozzo.com | 1st Party | 0 | This cookie holds session information for sharing across Zendesk applications. |
| PHPSESSID | partners.virtuozzo.com | 1st Party | 0 | PHP session cookie associated with embedded content from this domain. |
| U | allbound-app.quantummetric.com | 3rd Party | 364 | These cookies may be set through our site by our advertising partners. They may be used by those companies to track your usage of our website and, depending on their policies, may combine that information with other information to show you relevant advertisements on our site and other sites. If you do not allow these cookies, you will not see personalized advertising on Zoom’s website or products. |
| __cfruid | virtuozzo.zendesk.com | 3rd Party | 0 | Cookie associated with sites using CloudFlare, used to identify trusted web traffic. |
| hrouter | platforms-info.jelastic.com | 3rd Party | 0 | This cookie identifies which country a user comes from to our site. |
| hrouter | go.jelastic.com | 3rd Party | 0 | This cookie identifies which country a user comes from to our site. |
| 517e257132d9e | download.jelastic.com | 3rd Party | 0 | This is a session cookie. |
| __cf_bm | vimeo.com | 3rd Party | 0 | This is a CloudFoundry cookie |
| vuid | vimeo.com | 3rd Party | 729 | This domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing |
Other types of cookies
- Advertising cookies – These cookies are used to provide tailored information about our products and services that may be of interest to you, as well as marketing, promotional emails (with your consent as required by applicable law) and targeting personalized advertising that are more tailored to you based on your browsing activities and inferred interests. Such personalized advertising will only be delivered where permitted by applicable law and in accordance with your advertising / marketing preferences.
- Security cookies – These cookies use your data to monitor for and prevent fraudulent activity, and to ensure systems and processes work properly and securely. These cookies cannot be turned off in our systems, as they safeguard our systems.
- Cookies that technically deliver ads or content – Your device can receive and send information that allows you to see and interact with ads and content. These cookies cannot be turned off in our system.
- Cookies that match and combine offline data sources – Data from offline data sources can be combined with your online activity in support of one or more purposes. These cookies cannot be turned off in our system.
- Cookies that link different devices – Different devices can be determined as belonging to you or your household in support of one or more of purposes. These cookies cannot be turned off in our system.
- Cookies that receive and use automatically-sent device characteristics for identification – Your device might be distinguished from other devices based on information it automatically sends, such as IP address or browser type. These cookies cannot be turned off in our system.
This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to help us understand how users use our web site and our mobile applications. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for website operators and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. For more information about how Google uses the information it collects through our website, please see https://policies.google.com/technologies/partner-sites for more information about how Google uses the information it collects through our websites.
MANAGEMENT OF COOKIES
- You can manage your cookies preferences on our Website at any time by clicking the Manage Preferences button on the bottom left corner of the Website.
- You may also manage cookies from the functionalities of the web browser that you use. You may set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionalities and areas of our website may be restricted. As the means by which you can reject cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information. For more information about cookies, including how to set your internet browser to reject cookies, please go to www.allaboutcookies.org
- To opt out of Google Analytics visit https://tools.google.com/dlpage/gaoptout
- In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
Our Statement On Do Not Track Signals
Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain personal data about the browser’s user. Not all browsers offer a DNT option, and DNT signals are not yet uniform. For this reason, many website operators, including Virtuozzo, do not respond to DNT signals.
‘COOKIES USED BY VIRTUOZZO HYBRID CLOUD PARTNER CENTER’
Virtuozzo Hybrid Cloud Partner Center uses cookies to maintain session state and store
small amounts of data on visitors’ computers or devices. Cookies are small text files that
most websites on the internet store on your device and use to improve your overall
experience.
Virtuozzo Hybrid Cloud Partner Center uses two types of cookies:
- Session cookies — These expire when you close your browser. They do not
remain on your computer. - Persistent cookies — These stay on your computer for a defined period of time.
Virtuozzo Hybrid Cloud Partner Center creates the following cookies when you use the
Virtuozzo Hybrid Cloud Partner Center:
- Strictly necessary cookie: InstanceID — This is the most common cookie that
most PHP-based websites will use. This stores the unique session ID for each
visitor and enables variables to pass between page loads. The cookie only
contains a reference to a session on the web server. The user’s browser won’t
store any personal information. This is a session-only cookie, so it expires as soon
as you close the browser. - Functionality cookie: User — Virtuozzo Hybrid Cloud Partner Center uses this
cookie for the ‘remember me’ functionality of the client area. The system only sets
it if a client chose to have the system remember their username, ensuring that they
do not need to enter the username multiple times. It is persistent and lasts for 365
days, or until logout.
This User cookie does not get set unless you use the ‘remember me’ setting.
You can withdraw your consent at any time by emailing privacy@virtuozzo.com or logging out of your Virtuozzo Hybrid Cloud Partner Center account.
| Cookie Name | Host | Type | Duration | Description |
| Instance ID | pc.virtuozzo.cloud | Strictly Necessary Cookie 1st Party |
Session Cookie: Until the session is active |
Stores the unique session ID for each visitor and enables variables to pass between page loads. The cookie only contains a reference to a session on the web server. The user’s browser won’t store any personal information. |
| User | pc.virtuozzo.cloud | Functionali ty Cookie 1st Party |
Persistent Cookie: 365 days or until log out |
Used for the ‘remember me’ functionality of the client area. The system only sets it if a client chose to have the system remember their username, ensuring that they do not need to enter the username multiple times. |
INFORMATION INQUIRIES
Individuals who have questions about our Cookie Policy or our personal information handling policies and procedures can contact us at privacy@virtuozzo.com.
