During the term of your license to Virtuozzo Software, Virtuozzo will provide expert level guidance and troubleshooting to you in connection with questions and issues arising from the installation, configuration, and the use of Virtuozzo Software, bug fixes and issue resolution. Virtuozzo provides support only for the versions of the Virtuozzo Products that have not reached end of support as specified in Product Lifecycle document or as specified in signed contract. Changes to supported versions will be announced in advance through notifications sent by email /or as posted on the Virtuozzo website.
Third Party Software
For Third Party software, as new source releases of the software may become available continuously, Virtuozzo will support some or all of these versions at Virtuozzo’s discretion. When a new version becomes supported by Virtuozzo, Virtuozzo will announce such coverage in the release documentation for the Products or provide specific terms of support on its website.
Supported Platforms
Virtuozzo supports use of Virtuozzo Products only on the platforms (hardware and operating systems) specified in the release documentation for each Virtuozzo Product. Virtuozzo will maintain a list of these platform requirements, for each product, on the Virtuozzo Product documentation available at the links below:
Virtuozzo Cloud Solutions
https://docs.virtuozzo.com/virtuozzo_product_lifecycle_policy/index.html
please refer to the installation guide of respective versions of the Virtuozzo Infrastructure Platform
Installation – Virtuozzo Hybrid Infrastructure (version 5.1 as example)
Virtuozzo Hybrid Server 7 Installation Guide | Virtuozzo Hybrid Server 7 Installation Guide
Out of support scope
- Alpha and Beta releases
- Products reached End of Support/End of Life
- Virtuozzo Software that is used on or in conjunction with hardware or software other than that specified in the applicable documentation
- Modified Virtuozzo Software, unless altered or modified by Virtuozzo or as defined in the product documentation or knowledge base
- Customer developed code and scripts used in conjunction with Virtuozzo software
- Evaluation software or other software provided at no charge and any Virtuozzo Software sold separately by Virtuozzo, including, without limitation, consulting code, unless generally made available to Virtuozzo’s subscription customers at no additional charge unless supported through a separate agreement or addendum
- Undocumented usage (unsupported commands, configurations)
- Datacenter infrastructure and hardware platforms used for deployment and operation of Virtuozzo software including compute resource and Control Panel server hardware support
- Third-party software platforms, e.g. VMware vSphere installation and configuration.
- Third-party applications including integration (unless officially supported)
- Administration activities (system/server/network/storage equipment configuration, etc.)
- Routine product maintenance (data backup, cleaning disk space, configuring log rotation, etc.)
- Virus infections
- Spam protection
- Nested virtualization (running Virtuozzo hypervisor platforms in virtual machines)
