Account Statuses
Platform accounts can have different statuses:
- Active
If your account is active, all your environments are running.
- Deactivated
In this case, you still have access to the platform dashboard, but you cannot create new environments and all existing ones are stopped and cannot be edited (only removed).
If you have a trial account it can be deactivated due to the trial period/credits expiration. Convert your account to the billing one and it will be activated automatically.
If you have a billing account it can be deactivated due to lack of money. Replenish the account and it will be reactivated automatically.
All your environments will be automatically started upon account reactivation, so no additional actions are required.
- Suspended
The account can be suspended, if you broke any part of agreement with Service Provider. After that all the environments will be stopped and you won’t be able to sign in. To reactivate your account you need to contact hoster’s support.
- Destroyed
In this case you still have the access to the platform dashboard, but all of your environments are deleted and you can’t recover them.
It happens in two cases. First, if you personally ask to delete it. Secondly, if your account is deactivated and you don’t do anything to activate it during some period of time stated by hoster.
If you wish to recover your account, log in to the dashboard and refill your balance to make it positive.
Note: To delete your account and unsubscribe from our mailings, please, contact your Hoster’s Support. For that click Help button at the top panel of the dasboard and choose Contact Support item in the drop-down menu.
