Platform Support Information
Virtuozzo Support provides support for all its products, including PaaS. Get in touch with our team of experts for quick and on-point assistance, which is more than just providing technical answers. It is about building trusted relationships and ensuring your success.
Find out everything you need to know about platform support below.
1. All tickets to Platform Support are assigned a severity level from 1 to 4 based on the impact on your business:
- Severity 1 (Urgent) - critical business impact
- Severity 2 (High) - significant business impact
- Severity 3 (Normal) - nominal business impact
- Severity 4 (Low) - minimal business impact
The customer determines the initial severity level when placing a request for assistance. It may be changed after initial contact and assessment of the issue from a Support Engineer, provided the customer is in agreement.
2. All partners are free to use our self-service knowledge base Virtuozzo documentation.
3. Our premium Business and Enterprise support plans offer additional coverage. Both these tiers complement the Standard plan to provide increased coverage and faster response to any issues you encounter.
Check the dedicated PDF file for Virtuozzo Technical Support at the bottom of the Virtuozzo Product Support page (the Product & Support Datasheets section) with detailed information about support plans.
